Business Analyst 이해하기 (1)

목적: 이 직업은 어떤 일을 하는지 알아보자.
방법: 채용 공고를 살펴본다
- 일반성을 확보하기 위해 회사 규모가 100명 이상인 곳의 공고만 본다
- 5개 이상의 공고를 살펴본다
- 정부 및 행정 기관의 공고와 일반 사기업 공고를 모두 살펴본다

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[공고1]
Queensland Government (직원 10,001명 이상 · 정부 행정)
Business Analyst

What You Will Do

• Analyse and interpret business requirements to understand the needs and objective of the Program as required to support process development and clarification.
• Participate in, and at times lead, typical agile ceremonies such as sprint planning, stand-ups, , retrospectives and estimation sessions.
• Provide technical advice and support for National fire Ant Eradication Program with regards to program impacts, with technical skills in analytics.
• Design business process solutions for both internal and external audiences.
• Assist internal and external clients in the identification, sourcing and analysis of statistical information.
• Contribute to briefing notes, questions on notice and media enquires that require business anlysis input.
• Contribute to the ongoing modernisation of DAF and the Program business process working as part of a team to improve our process capabilities, via application of your technical skills and knowledge

▶ 비즈니스 요구사항 분석 / 애자일 / 기술적 조언 /  비즈니스 프로세스 설계 / 통계 지식 / 문의 답변 / 프로세스 현대화
You may also have

• BA certification is preferrable
• BA interpretation and analysis
• BA management, governance, systems and methodologies
• Research and analysis
• Problem solving

▶ BA 관리 및 방법론

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[공고2]
HSBC (직원 10,001명 이상 · 금융 서비스)
Business Analyst - Product Operations

Your main responsiblities will include:

• Working with key stakeholders to ensure they can deliver against the Operational Resilience (and CPS230) framework
• Reviewing and understanding regulatory requirements HSBC needs to fulfill, and explain them to key stakeholders
• Facilitating workshops with stakeholders to guide them in delivering planned work
• Completing process review and mapping activities of critical processes
• Build and maintain strong working relationships with the product, operations & technology teams
• Identify opportunities to improve ways of working, and engage the team and functions on regular retrospectives to idenfity suggestions for change

▶ CPS230 프레임워크 준수 / 규제 요구사항 검토 / 일정 준수 촉진 / 핵심 프로세스 분석 / 제품-운영-개발과 협업 / 업무 방식 개선
Requirements

• Bachelor's degree in business, finance, related field, or equivalent experience
• Experience in project teams and project methodology
• Becomfortable with navigating ambiguity and proactively drive outcomes
• Exceptional interpersonal skills and the ability to build strong relationships with our technical and business stakeholders
• A pragmatic approach to providing solution-based advice/guidance, with our customer's needs front of mind
• An understanding of the Australian banking market and/or banking processes

▶ 프로젝트 방법론 / 기술 및 비즈니스 이해관계자와 협력 / 시장 및 프로세스에 대한 이해

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[공고3]
Westpac (직원 10,001명 이상 · 뱅킹)
Business Analyst

Responsibilities include but not limited to:

• Gather requirements for process improvements and new initiatives from stakeholders.
• Use process mapping to visualize workflows, dependencies, and bottlenecks.
• Analyze current processes to identify inefficiencies and areas for improvement.
• Design and propose optimized business processes using best practices.
• Translate business requirements into actionable process design specifications.
• Collaborate with cross-functional teams to implement process improvements.
• Develop detailed process documentation including SOPs and flowcharts.
• Create training material from SOPs for broader organizational use.
• Idenfity opportunities for automation and optimization within existing processes
• Establish benchmarks, performance metrics, and dashboards to track and communicate process performance.

▶ 요구사항 수집 / 프로세스 매핑 / 워크플로, 의존성, 병목지점 시각화 / 프로세스 분석 / 프로세스 최적화 / 실행 가능한 프로세스 설계 / 협업 / SOPs와 플로우차트 / 교육 / 프로세스 퍼포먼스 평가
What do I need?

• Bachelor's degree in Business Administration, Engineering, Computer Science, or related field.
• Proven experience as a Business Analyst, Process Engineer, or similar role with strong understaning of business process management(BPM) concepts, methodologies, and tools.
• Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).
• Demonstrated analytical skills to translate complex business requirements into practical solutions.
• Exceptional communication and interpersonal skills for effective stakeholder collaboration.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

▶ BPM 이해 / 프로세스 모델링 지식 / 우선순위 선정

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[공고4]
Woolworths Group (직원 10,001명 이상 · 소매업)
Business Analyst

What will I be doing?
As the People System Business Analyst, you will be part of the Digital Team Experience Squad and have a purpose to improve Woolworths team members experiences, increase productivity, innovation and enhanced team collaboration. You will perform the critical role of working with our product partners to make decisions around functionality and configuration changes. Also, you will take responsibilities around production configurations, creating user stories for any new features, actively pushes for improvements to help deliver exceptional experiences for our Woolworths team members.

• Assisting the product team with building and maintaining the backlog, ensuring all requirements, solutions and user stories align with product strategy
• Translating requirements into high-quality user stories for integration-based features with sufficient technical details, including acceptance criteria, ensuring the stories can be tested both functionally and non-functionally
• Working with the product manager and technival lead to prioritize the backlog based on business value, technical dependencies, and other factors
• Developing product documentation for internal and external use, e.g. feature definition, process maps, context diagrams, sequence diagrams
• Facilitating agile ceremonies, including daily stand up, sprint planning, refinement, showcases, quarterly planning sessions and product releases and help remove blockers and perform some other tasks typically aligned to a scrum master from time to time

▶ 유저스토리 정의 / 백로그 관리 지원 / 요구사항을 유저 스토리로 정의 / 프로덕트매니저, 기술 리드와 협업 / 애자일
What will I bring?
The successful candidate will need to demonstrate strong business analysis knowledge and focus around customer experiences, as well as solid stakeholder engagement skills with an effective ability to build relationships across the organisation. You must exhibit your capability to work cross-functionally and ‘influence’ both the delivery team and the business in meeting core objectives.

• Experience in working in Agile teams as an Agile Business Analyst
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
• Excellent communication skills - Must be able oto communicate with stakeholders, drive and influence outcomes
• Able to visualise and document complex scenarios
• Excellent mapping skills through the use of process diagrams & mind maps
• Able to wear the Product Owner or Scrum Master has as required to ensure the team can continue functioning
• Driven by delivery, delivering on time and to high standards with customer in mind

▶ 애자일 / 애자일 또는 프로덕트 오너 역할 수행 / 일정 준수

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[공고5]
Leidos (직원 10,001명 이상 · IT 서비스 및 IT 컨설팅)
Business Analyst

Your New Role

We have an opportunity for an experienced Technical Business Analyst to support JP2060 Ph4, a multi-year Defence program to deliver and sustain an enterprise Health Knowledge Management System. This capability will enable better clinical decision making for the ADF.

Key Responsibilities:

• Translate business requirements into technical specifications in-line wth proposed solutions
• Document, analyse and revise current and proposed business processes
• Document functional and non-functional requirements
• Support the implementation and delivery of systems, services and software as per customer specifications and agreed solution document
• Investigate issues/errors/flaws in the current setup and identify ways to improve systems performance and efficiency by suggesting best practices in line with the organisations' processes and system deployment standards
• Complying with applicable standards, processes and governance
• Liaise with development teams, other technical stakeholders and external vendors
• Use your understanding of the different stakeholders in healthcare to plan and facilitate workshops to further define functionality, service and system flows
• User case/story development and participation in sprint planning and execution
• Participate in working sessions with the scrum team to provide clarity on user stories, prioritise user stories and refine acceptance criteria
• Liaise with the wider project team, including technical writers and SMEs as well as external vendors to ensure timely delivery of task and project

▶ 비즈니스 요구사항의 기술적 명세화 / 비즈니스 프로세스 분석 및 개선 / 시스템 구현 지원 / 결함 조사 / 유저스토리, 우선순위 정의 / 허용 수준 정의
What You'll Bring

• Experience accross multiple stages of the system development lifecycle, in particular in transforming requirements into a cohesive design or solution
• Manage the challenges and constraints of integrating existing systems with new technologies and methdologies
• Develop clear and concise documentation, for a broad range of purposes
• Strong interpersonal skills, in paricular with building positive relationships, both internally and externally, in addition to ettective verbal and written communications
• Work with a high level of autonomy, with a capacity to support other members of the team
• Understanding of the healthcare operational environment and experience with clinical software applications/ information system is highly desirable

▶ 시스템 개발 라이프사이클 경험 / 문서화 역량 / 도메인 지식
 

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직무 및 업무 내용

▶ 비즈니스 요구사항 분석 / 애자일 / 기술적 조언 /  비즈니스 프로세스 설계 / 통계 지식 / 문의 답변 / 프로세스 현대화
▶ CPS230 프레임워크 준수 / 규제 요구사항 검토 / 일정 준수 촉진 / 핵심 프로세스 분석 / 제품-운영-개발과 협업 / 업무 방식 개선
▶ 요구사항 수집 / 프로세스 매핑 / 워크플로, 의존성, 병목지점 시각화 / 프로세스 분석 / 프로세스 최적화 / 실행 가능한 프로세스 설계 / 협업 / SOPs와 플로우차트 / 교육 / 프로세스 퍼포먼스 평가
▶ 유저스토리 정의 / 백로그 관리 지원 / 요구사항을 유저 스토리로 정의 / 프로덕트매니저, 기술 리드와 협업 / 애자일
▶ 비즈니스 요구사항의 기술적 명세화 / 비즈니스 프로세스 분석 및 개선 / 시스템 구현 지원 / 결함 조사 / 유저스토리, 우선순위 정의 / 허용 수준 정의

 

2개 이상의 공고에서 반복된 키워드는
요구사항(5개 공고), 프로세스(4개 공고), 애자일(2개 공고), 기술적(2개 공고), 유저스토리(2개 공고) 였다. 

이를 통해 Business Analyst 직무의 업무 내용을 추정해보면,
요구사항 수집 및 분석과 이를 기반으로 한 프로세스 설계 혹은 유저스토리 설계가
주요 업무일 것으로 추정된다.

업무를 수행함에 있어 기술적 이해가 수반되어야 할 것으로도 보이나,
제품-운영-개발과 협업 그리고 기술 리드와 협업이라는 키워드를 함께 고려해본다면
기술적 구현을 리딩하는 직무로 생각되진 않는다.
다만, 협업 관점에서 기술에 대한 이해가 업무 수행에 도움이 될 순 있을 것으로 보인다.

마지막으로 애자일이라는 키워드로 보아,
조직에 따라 애자일 방법론에 기반에 스프린트를 주도하는 역할도 수행하는 것으로 생각된다.

 

자격조건

▶ BA 관리 및 방법론
▶ 프로젝트 방법론 / 기술 및 비즈니스 이해관계자와 협력 / 시장 및 프로세스에 대한 이해
▶ BPM 이해 / 프로세스 모델링 지식 / 우선순위 선정
▶ 애자일 / 애자일 또는 프로덕트 오너 역할 수행 / 일정 준수
▶ 시스템 개발 라이프사이클 경험 / 문서화 역량 / 도메인 지식